FAQs

FREQUENTLY ASKED QUESTIONS

We're located just off the North Circular (A406) at The Drive In, Troubadour Meridian Water, Harbet Road, London, N18 3QQ.

No car? No problem – we’re excited that we are now selling parking bays to pedestrians and cyclists* at The Drive In!

When you go to purchase your ticket, select “Car free bay” and then rock up in groups of up to 5 (so long as you are from the same household or within the same social bubble). When you arrive at The Drive In our attendants will guide you to your bay. Please note these bays were originally designed for cars and you will need to bring along your own chairs or whatever you require to stay comfy along with a portable FM radio so you can tune in!

Camping chairs and portable radios are available for purchase at The Drive In, but due to the current Covid-19 restrictions we are unable to hire or lend seating equipment.

*if you do arrive on bikes, these will need to be kept with you, within your bay – there are no facilities on site for locking your bike up and leaving it unattended.

 

We open our doors 45 minutes before the performance begins. Make sure to have the barcode ready (either in printed form or on your mobile phone display) to speed things up! All our movies start at the advertised time.

There is no admission once the film has started and we cannot provide refunds for latecomers. 

Owing to current circumstances, tickets must be purchased online and in advance. We’re unable to provide a box office on site right now - but you can view all our available tickets here

Price per bay is £35 for film screenings and prices vary for live events. There’s no limit on passengers per car - we just ask that everyone must have their own seat. If you’re coming without a car, there is a strict limit of 5 people per bay. Vans, buses, lorries and other large vehicles will unfortunately not be permitted. 

There’s no limit to number of passengers per car, but we ask that everyone has their own seat. Vans, buses, lorries and other large vehicles will unfortunately not be permitted. 

Car free bays have a strict maximum capacity of 5 people.

Absolutely! Thanks to our top of the range LED screen, you'll get a great view at any time of day.

Absolutely! The Drive In is fun for the whole family and we have a whole dedicated programme of family shows - just make sure junior meets the film's age certification. Our crew do have to check to make sure all audience members are the right age for the film - so you’ll need to hold some valid ID up to the window for inspection. The only exception is babes in arms - babies under 12 months of age are allowed to all shows regardless of age rating.

Yes the site is fully wheelchair accessible and we have disabled toilet access. If you’d like your bay to be near the toilets, let us know when you arrive or by emailing any access requirements to [email protected]

Sure! Dogs are welcome so long as you are coming by car, but we ask that you don’t take your furry friend for walks or toilet breaks and don't bring any dogs with a tendency to bark out of respect for your fellow audience members!

We'll go ahead in most weather, including rainfall, and will never cancel a show before the advertised start time - it's amazing how often it can rain all day and then clear up just in time for the action to start! In the unlikely event that it isn't possible to go ahead or complete a show, your tickets can be exchanged for another date.

If you are in a car free bay, ponchos are available to purchase when you arrive from our food ordering system.

Tickets must be bought online. There is no box office on site right now, and we advise booking in advance as performances do tend to sell out! 

A lot of folks are enjoying The Drive In, so due to high demand, performances may sell out. If you can no longer select tickets, the show is already sold out. If you're trying to redeem free NHS tickets and the code isn't working, all of the NHS tickets for that showing are sold out. We recommend booking early to make sure you don’t miss out!

Every showing will have 10 free bay tickets available for NHS staff and care workers - just book through our website and enter the code NHSSTAFF at checkout. These tickets do tend to sell out extremely quickly, so please book early to avoid disappointment! You will need to provide at least 1 form of photo ID per bay on arrival to certify you’re NHS staff or a care worker.

You’ll need to show your ticket at the entrance to be allowed in. If your ticket hasn’t arrived via email (check your junk folder!), send us an email at [email protected] and one of our team will get back to you ASAP. 

All groups need a ticket to be allowed on site. We accept both printed and electronic tickets - just show us the e-ticket on your phone. 

Sure - cancellation is possible up to 24 hours before the performance. You can either exchange your ticket for another showing or receive a cancellation voucher which you can redeem at a later date. If a showing is cancelled, you can get a full refund. Just contact us at [email protected] for further information.

You can redeem your voucher for another great Drive In movie (or other performance) of your choice when you next come to book with us.

Check out our what's on page! We’re open every day and will be releasing tickets for new events regularly. You can also keep in the loop as new tickets go on sale by signing up to our mailing list at the bottom of this page.

We don’t have any audio described or subtitled screenings scheduled for the time being, but are looking to add these soon! Please sign up to our newsletter at the bottom of this page for news on future shows.

We can’t reserve bays in advance. Our staff will assign you a space depending on the size of the car upon welcoming you to The Drive In. Pedestrians and cyclists will be positioned at the front, with large cars and SUVs positioned at the sides or back - but don’t worry, everyone gets a mighty good view. Due to sizing, no vans, lorries or other large vehicles will be permitted. 

If you have access requirements and need to be situated near to accessible toilet facilities, just drop us an email with your scheduled performance to [email protected].

Our flicks will play on our giant top-of-the-range LED screen. Sound will come straight to any FM radio - information on how to tune in will be provided before the performance begins! 

If you are in a car free bay, don't forget to bring your portable radio with you! Portable radios are also available to purchase when you arrive via our food ordering system.

If your car doesn't have FM stations or you want to shut off your vehicle, you can bring your own portable radio and tune into the designated station. 

Of course! If you're in a car and having technical difficulties or car issues, just turn on your hazards and a member of our team will be right over to assist you. If you're in a car-free bay, simply put up your hand. No honking, please! 

You’re more than welcome to run your engine to preserve the battery, but please remember to turn your lights off so you don’t dazzle your fellow Drive In guests! If you can't turn off your lights when the car is running, please turn off your car and bring your own FM radio.

 

Don’t worry! If your battery goes flat, just wait until the other cars have left the premises. Our staff will then approach and get you started back up.

We ask you to close all windows during admission, but since all bays are 2 metres apart, you're more than welcome to open your windows and open any convertible roofs once you're parked up.

No smoking on the premises please! We’re not that 50s.  

We do have restrooms available which will be regularly cleaned. Please ensure to stay 2 metres away from other guests if there is a queue, and we encourage you to wear a face mask.

There sure will. A licensed bar and food stalls will be available on site, with all your favourite classic movie snacks, and details on how to order will be available when you arrive. We can currently only accept online payment.

Your refreshments will be brought to your bay by a member of staff in a contact-free manner to comply with social distancing. Remember, you’ll need to show some ID before receiving an alcoholic beverage! 

You cannot order an external delivery service to The Drive In - however, we’ve got a great range of hot food and classic snacks within our venue, so there’s sure to be something on offer that takes your fancy!

Feel free to bring your own snacks and non-alcoholic drinks to The Drive In! Just remember to take your litter with you, and please note that you may not bring alcohol or glass on site.

Admission is from 45 minutes beforehand. Please be patient as some waiting may be required. Films will begin at the advertised start time.

We ask that you turn off your lights so all our guests can enjoy the full magic of the silver screen. You might also wish to bring a blanket with you, to keep comfy on those crisp London evenings! You’ll tune in to the radio frequency we provide, then sit back and enjoy the film. We ask that you only leave your bay to visit the toilet facilities.  In case of queuing you’ll need to respect a 2 meter distance from the person in front of you. 

Our staff will guide you to the exit in a calm and timely manner. 

Please leave quietly at the end of the event out of consideration to our neighbours - and please remember to take your litter with you! 

We have been working hard to ensure a safe and fun event under the current COVID-19 situation. This means removing the use of cash. Tickets will be purchased online and staff will scan your tickets on arrival at a safe distance.

Refreshments can be purchased from us online and will be delivered to your bay. This will be a contact-free delivery service. 

Lastly, for those that may need the toilet while at the event, we have a system in place to ensure queues conform to the 2 meter distance rule. Toilets will be entered one at a time, and facilities will be cleaned regularly.

Please do not attend The Drive In if you or any of your party are experiencing COVID-19 symptoms, or if you may have recently been exposed to the virus. If you need to exchange or refund your tickets, contact our box office at [email protected]

Please get in touch by emailing us at [email protected] We’ll be happy to help you!

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