FAQs

FREQUENTLY ASKED QUESTIONS

We're located just off the North Circular (A406) at The Drive In, Troubadour Meridian Water, Harbet Road, London, N18 3QQ.

Yes! We are once again able to sell our car free bays - for more information please visit out ’No Car? No Problem’ page here

Everyone must have they own seat within the vehicle, and for now we need our customers to adhere to the rule of six/2 households mixing in indoor spaces.

 

Larger cars and vans are allowed, but may be asked to park towards the sides or rear of the arena as not to impede the view of those behind them. 

 

Trucks, buses and other very large vehicles will unfortunately not be permitted. 

Whilst in your vehicle, or within your car free bay, we do not require any face coverings to be worn.

If you need to leave your vehicle or bay for any reason we ask that, unless exempt under the current guidelines, you wear a face covering whilst moving around the arena.

We open our doors 45 minutes before the performance begins. Make sure to have the barcode ready (either in printed form or on your mobile phone display) to speed things up! All our movies start at the advertised time.

Admission cannot be guaranteed once the film has started and we cannot provide refunds for latecomers. 

Tickets can only be purchased online at our website. We do not have a box office on site, and it is not possible to buy tickets in person at the venue. 

We also recommend purchasing tickets in advance to avoid the disspointment of the film or event being sold out, you can view all our available tickets here

Tickets are from £14.99 per car for films. Prices vary for live events. There’s no limit on passengers per car - we just ask the everyone must have their own seat. Truck, buses and any other very large vehicles will unfortunately not be permitted. Larger cars and vans may be asked to park towards the side or rear of the arena as not to impede the view of those behind them.

Absolutely! Thanks to our top of the range LED screen, you'll get a great view at any time of day.

Absolutely! The Drive In is fun for the whole family and we have a whole dedicated programme of family shows - just make sure junior meets the film's age certification. Our crew do have to check to make sure all audience members are the right age for the film - so you’ll need to hold some valid ID up to the window for inspection. The only exception is babes in arms - babies under 12 months of age are allowed to all shows regardless of age rating.

Yes the site is fully wheelchair accessible and we have disabled toilet access. If you’d like your bay to be near the toilets, let us know when you arrive or by emailing any access requirements to [email protected]

Sure! Dogs are welcome so long as you are coming by car, but we ask that you don’t take your furry friend for walks or toilet breaks and don't bring any dogs with a tendency to bark out of respect for your fellow audience members!

Unfortunately, we cannot allow dogs if booking a car free bay (except for guide dogs).

We'll go ahead in most weather, including rainfall, and will never cancel a show before the advertised start time - it's amazing how often it can rain all day and then clear up just in time for the action to start! In the unlikely event that it isn't possible to go ahead or complete a show, your tickets can be exchanged for another date.

If booking a car free bay, please do come prepared for the ever changing British weather, but please - no umbrellas as they may block the view of those sitting behind.

 

Tickets must be bought online. There is no box office on site right now, and we advise booking in advance as performances do tend to sell out! 

A lot of folks are enjoying The Drive In, so due to high demand, performances may sell out. If you can no longer select tickets, the show is already sold out. We recommend booking early to make sure you don’t miss out!

Note: Please ensure you have accepted our website cookies before buying a ticket, otherwise you may encounter an issue during the booking process. 

We are currently running a mega movie sale across all film tickets at The Drive In! Tickets for all films are £14.99 per car. This sale will be live until midnight Wed 30 Jun 2021 and cannot be applied retrospectively or in conjunction with any other offer. This sale does not apply to any live events at The Drive In.   

We are offering a 25% discount for NHS Staff members on our film tickets. Just enter the code NHSSTAFF at checkout and it will apply automatically. Please ensure you have your relevant NHS ID on you and ready to show staff when entering The Drive In.

Please note, this discount only applies to films playing at The Drive In, when booked directly through our website, and cannot be used in conjuction with any other offers or discounts. Does not apply to any live shows. 

You’ll need to show your ticket at the entrance to be allowed in. If your ticket hasn’t arrived via email (check your junk folder!), send us an email at [email protected] and one of our team will get back to you ASAP. 

All groups need a ticket to be allowed on site. We accept both printed and electronic tickets - just show us the e-ticket on your phone. 

Sure - cancellation is possible up to 24 hours before the performance. You can either exchange your ticket for another showing or receive credit which you can redeem at a later date. If a showing is cancelled, you can get a full refund. Just contact us at [email protected] for further information.

Check out our what's on page! We’re open every day and will be releasing tickets for new events regularly. You can also keep in the loop as new tickets go on sale by signing up to our mailing list at the bottom of this page.

We have several screenings with subtitles scheduled at The Drive In, and will be adding more soon! Check out our What's On page to see our full range of films - dates with subtitled showings are displayed on the select film's About Page. Please do sign up to our newsletter at the bottom of this page for news on future shows. 

We can’t reserve bays in advance. Our staff will assign you a space depending on the size of the car upon welcoming you to The Drive In. Large cars, SUVs and vans may be positioned at the sides or back - but don’t worry, everyone gets a mighty good view. Due to sizing, no buses, trucks, lorries or other large vehicles will be permitted. 

If you have access requirements and need to be situated near to accessible toilet facilities, just drop us an email with your scheduled performance to [email protected].

Once you have parked in your bay, you must switch off your engine - this is to comply with regulations lowering car emissions in London.  

This should not affect you ability to use your car radio, but hand held radios are available to purchase or hire from The Drive In if needed.

Whilst The Drive In has been closed, we’ve had some new neighbours move in.

As such, please no sounding your horn for any reason. If you require assistance from our onsite team please flash your hazard lights. 

Our flicks will play on our giant top-of-the-range LED screen. Sound will come straight to any FM radio - information on how to tune in will be provided before the performance begins! 

Portable radios are also available to purchase when you arrive via our food ordering system.

If your car doesn't have FM stations or you want to shut off your vehicle, you can bring your own portable radio and tune into the designated station. You can also hire or purchase a radio from The Drive In from our food ordering system when you arrive.

Of course! If you're in a car and having technical difficulties or car issues, just turn on your hazards and a member of our team will be right over to assist you. No honking, please! 

Please remember to turn your lights off so you don’t dazzle your fellow Drive In guests! If you can't turn off your lights when the radio is on, please turn off your car and bring your own FM radio.

 

Don’t worry! If your battery goes flat, just wait until the other cars have left the premises. Our staff will then approach and get you started back up.

We ask you to close all windows during admission, but since all bays are at least 1 metre apart, you're more than welcome to open your windows and open any convertible roofs once you're parked up.

No smoking on the premises please! We’re not that 50s.  

We do have restrooms available which will be regularly cleaned. Please ensure to stay 2 metres away from other guests if there is a queue, and we ask that unless exempt on medical grounds, you wear a face covering whilst moving around the arena.

There sure will. A licensed bar and diner will be available on site, with all your favourite classic movie snacks, and details on how to order will be available when you arrive. We can currently only accept online payment.

Your refreshments will be brought to your bay by a member of staff in a contact-free manner to comply with social distancing. Remember, you’ll need to show some ID before receiving an alcoholic beverage! 

You cannot order an external delivery service to The Drive In - however, we’ve got a great range of hot food and classic snacks within our venue, so there’s sure to be something on offer that takes your fancy!

Feel free to bring your own snacks and non-alcoholic drinks to The Drive In! Just remember to take your litter with you, and please note that you may not bring alcohol or glass on site.

Admission is from 45 minutes beforehand. Please be patient as some waiting may be required. Films will begin at the advertised start time.

Admission cannot be guaranteed once the film has started and we cannot provide refunds for latecomers. 

We ask that you turn off your lights so all our guests can enjoy the full magic of the silver screen. You might also wish to bring a blanket with you, to keep comfy on those crisp London evenings! You’ll tune in to the radio frequency we provide, then sit back and enjoy the film. We ask that you only leave your bay to visit the toilet facilities. In case of queueing you’ll need to respect a 2 meter distance from the person in front of you and please wear a mask when you're outside of your vehicle. 

Our staff will guide you to the exit in a calm and timely manner. 

Please leave quietly at the end of the event out of consideration to our neighbours - and please remember to take your litter with you! 

We have been working hard to ensure a safe and fun event under the current COVID-19 situation. This means removing the use of cash. Tickets will be purchased online and staff will scan your tickets on arrival at a safe distance.

Refreshments can be purchased from us online and will be delivered to your bay. This will be a contact-free delivery service. 

Lastly, for those that may need the toilet while at the event, we have a system in place to ensure queues conform to the 2 meter distance rule. Toilets will be entered one at a time, and facilities will be cleaned regularly. 

Should you need to leave your vehicle whilst at The Drive In, we ask that unless exempt on medical grounds, you wear a face covering whilst moving around the arena.

Please do not attend The Drive In if you or any of your party are experiencing COVID-19 symptoms, or if you may have recently been exposed to the virus. If you need to exchange or get credit for your tickets, contact our box office at [email protected]

Please get in touch by emailing us at [email protected] We’ll be happy to help you!

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